FAQ's
- General Queries
- Product related Queries
- Payment / Tender related Queries
- Cancellation / Returns / Refund related Queries
- Privacy / Security related Queries
- Shipping related Queries
- Registration related Queries
General Queries
• Who can buy from Ayushakti.com?
a) To be able to shop at Ayushakti.com, you should be above 18 years of age and legally permitted by the laws governing your land to shop in India.
b) You need to have a valid credit card or debit card (VISA or MASTERCARD)
c) We currently deliver to major cities in India. Click here to check the ‘Pin Codes’ we deliver to.
• How do I shop at www.ayushakti.com?
a) You can visit our Buyers Guide section accessible from the link in any page.
• Do you have a gift registry facility?
a) No. We currently do not have a registry facility.
• How can I contact www.ayushakti.com? Where can I provide feedback about your site?
a) You can either call us on 02261451320 (10:00 am to 6:00 pm) and speak with our Customer Care Executive or write to us at webstore@ayushakti.com for any queries about your order. To provide feedback on our website and services please mail to webstore@ayushakti.com
b) Typically customers contact us for the following:
1. Password related queries;
2. Login related queries;
3. My account / profile change queries;
4. Payment related queries;
5. Order related queries;
6. Website navigation related queries;
7. Pricing, promotion, discount related queries;
8. Delivery related queries; or
9. Anything that the customer may wish to clarify about Ayushakti.com
• How can I stop Ayushakti e-mails from going into my spam folder?
a) We take extreme care not to spam our customer’s mail boxes. However, due to personal settings, sometimes our emails may land in your spam / junk mail folder. You will need to add Ayushakti email address (webstore@ayushakti.com ) in your trusted sender list e.g.
Gmail
Open the email you have received in your Inbox.
Click on the arrow next to the reply button on the top right hand corner of the email
From the drop down menu, click on "Add sender to contacts"
Alternately, you can go to the spam folder, select the mail from Ayushakti and then click ‘Not spam’ button to add Ayushakti in your trusted source.
Hotmail / MSN Mail
Once signed in, click ‘Options' in the top right of your screen
On the left side of the page, click 'Safe and blocked senders' which is under the 'Junk email' section
Click on 'Safe senders'
Add the address or domain name, and click ‘Add to list'
Yahoo Mail
Click on 'Contacts' in the menu on the left of the page
Click 'Add contacts
Add Name and email address
Save contact details
• How do I manage the emails I receive? Or how do I unsubscribe from your mailing list?
a) Based on the choices you have made during various online / offline interactions with us, we would communicate with you periodically for event based communications such as order information, renewal notices, invites, reminders, special offers etc.
b) If you no longer want to receive emails from us, you can select your preferences online in "My Account" section. However, you may continue to receive transaction based e-mails such as order confirmation mail etc.
• How do I best view your site?
Our site is compatible with Windows and Mac operating systems and can be viewed using the latest stable versions of any of the following browsers. The site is optimized for 800 X 600 and 1024 X 768 resolution
1. Internet Explorer
2. Mozilla Firefox
3. Safari
4. Google Chorme
• What type of products do you sell on-line?
We sell ayurvedic products manufactured by us. These products are researched and manufactured in accordance with various Indian and International quality Standards
• Can you arrange for the delivery of a product which is available in our physical store but not available online?
We only deliver products which are featured on the website and available in stock.
• How do I understand which product suits me? Can I buy it directly based on the Product Information provided on the website?
Before consuming any Ayushakti medicines please consult our doctors at our centres in India.
To locate our center visit www.ayushakti.com/contact_us You convenant and undertake that in the event you choose to order any products without proper medical advice, you will be doing so at your risk, cost, consequences and liability. Ayushakti Ayurved Pvt. Ltd will not be responsible for any costs, damages, liabilities, expenses, loss or medical conditions that you may suffer on account of any products reordered with us. You can also consult through telephone on the following numbers.Tel: 28065757/5749/2424/2323
• I searched but I can’t find the product which I saw in Ayushakti Super Market stores.
It is possible that you may not find an item/product you saw in the super market store since it could have gone out of stock or it may not be a part of our online range at present.
• You can directly search for the product you are looking for through the search field provided on every page. Alternatively, you can navigate through our site map for categories in which you are most likely to find your desired product.
Payment / Tender related Queries
a) Currently we accept VISA & MASTER Credit Cards and Debit Cards only (if your issuing bank has enabled them for online transaction)
a) Yes (if your issuer bank permits online transactions)
a) No. Currently we do not accept payment through Cheque/Demand Draft
No. Currently we do not offer cash on delivery facility.
You will need to report the incident to your card issuing bank.
a) Please refer to our privacy policy, which mentions that we do not collect or receive your credit card information. This is collected directly by the Bank’s payment gateway.
b) If you believe that your credit card has been misused, then please report the incident to your card issuing bank immediately.
As of now we do not offer such facility.
Cancellation / Returns / Refund related Queries
a) If the item is out of stock when you are trying to add it to your Basket, you will be informed immediately and the item won’t get added to the Shopping Cart.
b) However, if the item goes out of stock after it has been added to your Shopping Cart but before check out is completed, you will be informed before you ‘Continue’. You would then need to remove it from your bag before proceeding to ‘Continue’.
c) If an item goes out of stock after you have placed your order and received an order-confirmation, then we will put forward our best attempt to service the order by sourcing it. In the event that we are unable to source the product for you, or if it is likely to take longer than 7 days to ship, we will inform you about the delay and inform you of the likely date of the shipment.
No. However, in some cases where the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these products
• Can I cancel an order or an item?
No. You cannot cancel the order once it is placed and paid for.
Yes, You can change the shipping address before your order is billed and shipped by calling Customer Care on 02261451320 (10:00 am to 6:00 pm) or mail us at order@ayushakti.com
We offer a 14 day return and exchange policy, which is applicable to most products sold on ayushakti.com. Please refer to our returns policy for more details
You can check the expiry date for each product on the product package itself.
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Privacy / Security related Queries
Please refer to our privacy policy
You may unsubscribe from the e-mail list by making the changes in your profile in the ‘My Account’ section. Alternately, you can click on the unsubscribe option in the e-mail received by you to unsubscribe.
a) Please be assured that we do not receive/ store your card details. When you enter the card details you are redirected to Eazy2Pay payment gateway powered by the IDBI Bank secure payment site. IDBI Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details. Please also refer to Secure Shopping template for more details
Yes. We encrypt all credit / debit card or payment information using 128 bit encryption programs and the same Thawte Secured.
Shipping related Queries
We currently deliver to major cities in India. To check delivery to your locality, please check for Pin Codes we deliver to.
Please refer to our Shipping Policy for details.
No.we do not ship out of India
Expected time taken to despatch the shipment is given against each product on the respective product details page. Typically all Mumbai deliveries are completed within 2 days post shipment and deliveries outside Mumbai deliveries are completed within 2 to 4 days post shipment. Once we receive your order, we make all attempts to deliver within the committed time. However, it might take longer than expected in some areas due to poor logistics.
The courier agency will leave a message and attempt again. We urge you to plan and coordinate the purchase in such manner that the shipment is accepted when delivered.
If you notice that the package is damaged at the time of delivery, please do not accept the delivery and inform us immediately by calling us at Customer Care on 02261451320 (10:00 am to 6:00 pm) or email us at webstore@ayushakti.com
No. You need to place multiple orders for multiple addresses
We charge for shipping. Our shipping charges vary based on the weight of the total products. For more details please refer to our shipping policy. Please note we do not charge additionally for any Octroi in this regards.
No, so please do not make any payment to the person delivering your order in this regard.
The shipping charges and service tax on shipping charges is added to your order amount on the billing page after you have indicated the shipping address. To view our shipping charges please refer to our shipping policy.
You can check your order status and track your shipment on, http://www.tnt.com/express/en_in/site/home.html
If you are not satisfied with your purchase, and wish to return the products, please do not accept the delivery. Alternatively you will need to contact our by calling us at Customer Care on 09220880939 (10:00 am to 6:00 pm) or email us at webstore@ayushakti.com mentioning the order no., your name and contact details and the reason. We will try to organise to pick up the return shipment.
Order once placed, cannot be cancelled.
We take great care to deliver exactly what you ordered. However, sometimes orders may get mixed up. Please contact us within 24 hours of receiving the delivery in case you have been delivered anything other than what you had ordered, by calling us at Customer Care on 02261451320 (10:00 am to 6:00 pm) or email us at webstore@ayushakti.com mentioning the order no., your name and contact details and the reason
Registration related Queries
• Is registration compulsory? Or Do I need to register to be able to shop at ayushakti.com
Yes. You need to register to shop at Ayushakti.com.
Please refer to our Privacy policy and Secure shopping commitment.
No, Registration on Ayushakti.com is free
Normally registrations do not expire. However, if your account is in-active for more then 1 year then we may suspend it or de-activate it, in which case, you can contact our Customer Care on 09220880939, (10:00 am to 6:00 pm) to activate the account or email us your details to webstore@ayushakti.com mentioning your username, contact details and last shopping details with your date of birth. We will reactivate your account after verification of some details to confirm your identity.
a) As a registered member you enjoy the following benefits:
1. Express Checkout - Sign in and proceed to checkout for quick ordering.
2. Order History - Review the details of your Order history and status.
3. Exclusive offers - participate in exciting promos and festivals and win fabulous gifts.
We can help you retrieve your password please go to the “forgot password” page and enter your email ID registered with us. We will email your password to the email ID provided.
‘My account’ section allows you to change your password.
Yes. Most of your personal details can be edited. It can be done in the ‘My account’ section under ‘edit profile’ tab
You may write to us at order@ayushakti.com with following details which you provided at the time of signing in:
1. Date of birth
2. First Name
3. Last Name
4. Address provided
5. Past order number of the order placed from your login id, if any
You can modify your e-mail address in the ‘My account’ section.
Yes. Your email ID is the same as your username/login ID and is therefore required when you create an account on Ayushakti.com